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Customer Service Representative

(J-PRC-806)
Job category :
Sales / Customer Service
Location :
Montreal
Salary :
$28,000 - 34,000 / year

Tasks descriptions

We`re hiring a Customer Service Representative for a temporary mandate with a leading retailer!

Responsibilities:

  • Act as the point of contact for hundreds of stores nationwide
  • Identify customers` needs and react accordingly
  • Collaborate with store operations to ensure all customers’ needs are acknowledged and resolved.
  • Respond to incoming emails and calls daily
  • Assist the e-commerce team during peak season with high volume calls and emails.

Requirements

  • Must hold a College or University degree
  • Must be bilingual (English, French/written, spoken)
  • Experience working within a fast paced retail, sales and/or call centre environment
  • Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well as strong typing skills
  • Comfort level with assessing customer needs over the phone and via email
  • Exceptional verbal communication skills
  • A positive attitude and customer focused approach 

Additional information :

 
You fit this profile?
Send us your resume now !
Please fill all the fields
* First name :
* Last name :
* E-mail :
Enter a valid email : nom@courriel.com
* Phone :
Phone must be : 999 999 9999
* Attach your resume :
 
Please note that only candidates selected for an interview will be contacted.