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Customer Service Lead

Job category :
Sales / Customer Service
Location :

Tasks descriptions

Hiring a Customer Service Lead for a rapidly growing retailer.


  • Respond to customers daily, via email and calls.
  • Oversee the customer service team, ensuring the highest level of service for retail locations across North America as well as for e-commerce inquiries.
  • Identify customer needs and react in a timely manner, ensure issues, concerns and orders are taken care of efficiently.
  • Collaborate with store operations and loss prevention when needed.
  • Provide reporting on customer service, call quality, volume, recurring issues and more.
  • Analyze and work to improve internal processes, to better the service for external customers.


  • Must hold a University Degree
  • Bilingual (English/French, written and spoken)
  • 3-5 years’ experience in retail, sales or call center environment
  • Proficient in MS Office Suite
  • Strong communication & problem solving skills
  • Focused approach
  • Pleasant, patient and friendly demeanor

Additional information :

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Phone must be : 999 999 9999
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